Q&A
Q: Are your ear wires safe for sensitive ears? A: Yes. I primarily work with sterling silver and 14K gold-filled ear wires, making them hypoallergenic, safe, and comfortable for the vast majority of sensitive ears.
Q: How do I clean sterling silver jewelry? A: A standard jewelry polishing cloth works best to restore shine. Polishing cloths are widely available online and at local jewelry stores.
Q: How do I care for brass and copper jewelry? A: Untreated copper and brass will naturally oxidize and deepen in color over time. A polishing cloth works wonderfully to brighten bare copper and brass. (Note: Polishing cloths are not recommended for metals that have been intentionally oxidized or sealed with a protective coating, such as our Ocean Patina collection.)
Q: Will copper or brass turn my skin green? A: Skin discoloration can occasionally happen with bare copper when skin moisture or sweat reacts with the metal. This natural reaction is completely harmless and washes off easily with soap and water. Our earrings are treated with a protective layer to prevent this, so it typically only applies to raw copper pieces worn directly against the skin.
Q: Does copper have healing properties for arthritis? A: While scientific studies have not found conclusive evidence that copper absorbed through the skin relieves arthritis, many people report personal anecdotes of comfort when wearing copper jewelry. While we cannot make medical claims, many customers enjoy wearing copper for both its natural warmth and personal tradition.
Q: How do I care for the Ocean Patina Earrings? A: Please refer to our Ocean Treasure Patina Jewelry Care guide for detailed care instructions.
Have additional questions? Feel free to contact us anytime at agena@crystalborealisstudio.com.
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Q: What is 14K Gold-Filled, and how is it different from gold-plated?
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A: Gold-filled jewelry has a significantly thicker layer of real gold bonded to a base metal compared to gold-plated jewelry. It is much more durable, won't rub off easily, and is an excellent, budget-friendly alternative to solid gold for sensitive skin.
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Q: How should I store my metal and patina jewelry when I'm not wearing it?
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A: To slow down natural oxidation on bare brass, store your jewelry in an airtight bag or container in a cool, dry place away from humidity, direct sunlight, and bathroom moisture. Store blue green patina out of direct sunlight and away from items that could accidentally scratch the surface.
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Q: What is your processing and shipping time?
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A: Orders are typically processed and shipped within 3 business days for standard items. If the item needs to be made to order please allow for additional processing time. Once shipped, you will receive a tracking email with estimated delivery times.
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Q: Do you accept returns, exchanges, or custom orders?
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A: Yes! Please review our Return & Exchange Policy for details. If you're interested in a custom piece, reach out to us at agena@crystalborealisstudio.com to discuss possibilities.
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